This page explains how to delete anything The Lens Detective holds about you. There is no account to close, so most of it is done by uninstalling the app.
For the full picture of what is collected and why, see the privacy policy.
| What | Where it lives | How to remove it |
|---|---|---|
| Progress, clues, rank, metres walked, settings, map cache | Your device only | Uninstall the app |
| Analytics events, if you agreed to them | Firebase, keyed to a random identifier | Turn analytics off in Settings, and uninstall — see section 3 |
| Your email address, if you gave one | Our mailing-list provider | Unsubscribe — see section 4 |
We never collect your name, phone number, contacts, photos, or your location. Your coordinates are used on the device to run the game and are never sent to us.
Uninstall the app. That removes your save file, your settings, the downloaded map cache, and the random identifier described below. Nothing is left behind, and we hold no copy of any of it.
On Android: press and hold the app icon, then choose Uninstall; or open Settings → Apps → The Lens Detective → Uninstall.
Analytics are off unless you turned them on. If you did, events are grouped under a random identifier generated the first time you launched the game. It is not derived from your device, your phone number or your advertising ID, and it is not linked to any account.
To stop collection immediately: open Settings in the game and switch Share anonymous data off. Nothing further is sent from that moment.
To delete what was already collected: uninstall the app. That deletes the identifier, which is the only key to those events. We want to be straight with you about what this means: because the identifier is never shown to you and is not tied to an account, once it is gone we have no way to single out one player's events, so we cannot delete them individually on request. Everything already collected is deleted automatically within 14 months.
If you have a specific concern about analytics data, write to info@jousoft.fi and we will help as far as we are able.
Giving an email address is optional and only happens if you ask to hear about new games. If you did:
Removal deletes the address and the record of when you signed up. It has no effect on the game — nothing is locked behind being on the list.
To ask about deletion, or to exercise any other right you have over your data, email info@jousoft.fi. Please say which of the items in section 1 your request is about, so we can tell what you are asking for.
We answer within 30 days. If you are in the European Economic Area or the United Kingdom, you may also lodge a complaint with your data protection authority; in Finland this is the Office of the Data Protection Ombudsman (tietosuoja.fi).
Controller: Jousoft Oy, 2268304-1, Sinebrychoffinkatu 11, 00120 Helsinki, Finland. Contact: info@jousoft.fi.